1. Introduction to The Coffee Souq

1.1 T C S GENERAL TRADING LLC maintains the www.thecoffeesouq.com Website (Site).

1.2 United Arab of Emirates is our country of domicile and the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

1.3 Visa or MasterCard debit and credit cards in AED will be accepted for payment.

1.4 Cardholder must retain a copy of transaction records and Merchant policies and rules.

2. Acceptance and Modification of the Terms of Use

2.1 Your access and use of the websites (the “Websites”) of The Coffee Souq are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us.

2.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

3. Copyright and Intellectual Property

3.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products and processes are the property of The Coffee Souq and are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

3.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a license or a right to use any such content of our Websites.

4. Use of the Websites

4.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of The Coffee Souq.

4.2 The Coffee Souq neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties.

4.3 Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

5. Information Deemed Non-Confidential

5.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. The Coffee Souq invites you to read this Privacy Policy carefully before providing us with any personally identifying data and information.

5.2 Any other information or material communicated to The Coffee Souq through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of The Coffee Souq and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, The Coffee Souq is free to use any ideas, concepts, know-how or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

5.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that The Coffee Souq’s use will not violate any third party’s rights. The Coffee Souq is under no obligation to use the information provided.

5.4 User is responsible for maintaining the confidentiality of his account.

6. Disclaimer of Warranties

6.1 Without prejudice to Section 6 hereinafter, any material, information and all that you find on the websites are provided to you as is, in function of their availability and without guarantee of any sort, express or implied, including, among other, the implied warranty of merchantability or fitness for any particular purpose.

6.2 The Coffee Souq does not guarantee that its websites or their content will correspond to your expectations, will not be interrupted, timely, secure and free of error.

6.3 Some jurisdiction may not allow certain limitations of warranties, so some of the exclusions may not apply to you.

6.4 Any advice or information, be it oral or written, obtained from The Coffee Souq or during the use of services made available on the Websites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

7. Limitation of Liability

7.1 You access, use, browse and navigate on our Websites at your own risk and peril.

7.2 You recognize and accept that, to the fullest extent permitted by applicable regulations, neither The Coffee Souq, any of its affiliated companies, nor any other party involved in creating, producing or delivering the websites, may be held liable for any direct, indirect or consequential damages, any injury to reputation, costs, losses, decrease in turnover of profits or liabilities of any nature whatsoever (even if the advent of such damage is known or could have been known by The Coffee Souq), capable of arising from your access to our use of, or on the contrary the impossibility to use, the websites or their content.

7.3 All materials which are downloaded or obtained in any other manner during the use of our websites are at your own risk and peril. The Coffee Souq assumes no liability for any damage or virus which could affect your computer, tis equipment or other property due to your access to, use or downloading of any material from The Coffee Souq 's websites or for any illegal intrusion or intervention in the IT systems.

7.4 The Coffee Souq reserves the right to interrupt or discontinue any or all of the functionality of its Websites. The Coffee Souq accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of The Coffee Souq or any third party.

8. Change of Information

The content of our Websites may contain inaccuracies or errors. The Coffee Souq reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

9. Availability of Products / Services

9.1 Our Websites may contain information on The Coffee Souq’s worldwide products and services, not all of which are available in every location. A reference to a The Coffee Souq product or service on the Websites does not imply that such product or service is or will be available at your location.

9.2 We will not trade with or provide any services to OFAC and sanctioned countries.

10. Links

10.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by The Coffee Souq. The Coffee Souq shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

10.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of The Coffee Souq.

11. Miscellaneous

11.1 The present Terms of Use embody the entire agreement concluded between The Coffee Souq and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by The Coffee Souq and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

11.2 The fact that The Coffee Souq tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

11.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and The Coffee Souq.

11.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.


What are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalise or enhance your experience on our website and to make your next visit more enjoyable. We do not use Cookies to collect personal information such as your name; however, we may link information contained in a Cookie to personal information collected from you by other means (e.g. general website registration).

What type of Cookies are used?

When you visit this website, the following types of Cookies are used.

Necessary Cookies

These are Cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly.

Functional Cookies

These are Cookies which are set up to improve the functionality of the website. For example, Cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to this website. Cookies may also remember items you have previously placed in your basket while visiting our website. Using Functional Cookies therefore may allow us to deliver content tailored to your interest and save you the time of having to re-register or re-enter information when you revisit this website or try to access certain Club member only sections. We also use cookies for website analytics or advertising means.

Performance Cookies

These cookies help us understand how visitors interact with our websites by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us to improve the performance of our websites.

First Party Cookies

These are Cookies which are set by this website and can only be read by this site.

Third Party Cookies

These are Cookies which are set by third parties we use for different services (for example, website analytics or advertising).

List of Cookies used on this website

The following categorise and describe the various Cookies used on this website:

Type: Session ID

Purpose: The Coffee Souq websites use specific Cookies, which are essential for the websites to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside The Coffee Souq systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.

Functional Cookies

Type: Language

Purpose: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.

Country: Used to suggest the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing The Coffee Souq products.

Promotion: Used to recognise The Coffee Souq Club Members eligible to promotions and display information about their corresponding offers.

Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the The Coffee Souq Club section.

Performance Cookies

Type: Load balancer

Purpose: This cookie allows us to split the load on our servers based on visitors’ use of our pages and applications. It improves the overall performance of our website.

Third Party Cookies

Type: Google Analytics

Purpose: Google Analytics tracking uses Cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account and a browser. However, Google Analytics Cookies do not collect personal data about your website visitors.

Google Doubleclick Used to provide anonymous / aggregated information about where the user goes and what the user does on The Coffee Souq websites.

How can I control my Cookie settings?

Most internet browsers are initially set up to automatically accept Cookies. You can change the settings to block Cookies or to alert you when Cookies are being sent to your device. There are a number of ways to manage cookies. Follow the below guidelines to manage your Cookies using your web browser. If you do so, please be aware that you may not be able to register on our website or use other features that require registration or the collection of information.

Internet Explorer

Click on the "Tools" icon then select "Internet Options". Choose the 'Privacy' tab and move the slider to choose your settings. For more detailed privacy settings click on 'Advanced'.


Choose 'Preferences' from the Safari menu then select 'Security'. You’ll see your Cookie settings and can choose your settings.

Mozilla Firefox

Click on 'Menu’, 'Options', 'Privacy' and then 'Cookies'. You can then choose your settings.

Google Chrome

Click on the 'Tools' menu then select 'Options'. Choose the 'Under the Bonnet' tab and then the 'Privacy' section. Select 'Content settings' then the 'Cookie settings' tab and choose your settings.

Opting out of Flash Cookies

Flash Cookies are different from the other Cookies used on this website because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash Cookies. For information on controlling the use of Flash Cookies on your computer visit the Macromedia website here.

Legal Notice Update

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.